Privacy Policy

Last updated on April 29, 2026

This Privacy Policy covers those individuals and businesses that utilize imago Imaging, LLC (“imago”), “we”, “us” or “our” websites at theimago.io app.theimago.io and accessmyevent.com, and their subpages and content, (collectively, the “Site”). We are committed to protecting the privacy of your information. We believe it is a good business practice to disclose to you how your personal information may be used. As a user of this Site, or purchaser of the services or products available through the Site (collectively, “Service(s)”) provided by imago, this Privacy Policy set forth herein (this “Privacy Policy”) is intended to describe in a straight-forward and easily understandable manner:

• the information we collect about you;
• how that information may be used;
• with whom the information may be shared;
• how you may update the information you provide us;
• how you may contact us; and
• your choices about our uses and disclosures of your information.

As noted in the Terms of Service applicable to the Site (the “TOS”), by using the Site and/or Services you accept and acknowledge that you are bound by this Privacy Policy. Accordingly, we encourage you to read this Privacy Policy carefully. If you have questions or concerns regarding this Privacy Policy, please feel welcome to call us at 816-358-6677. Alternatively, you can also e-mail us at customerservice@theimago.io, or send mail to imago Imaging, Inc., Attn: imago Privacy Dept., 8906 E 67th Street, Kansas City, MO 64133.

Information We Collect

Because imago provides white label e-commerce platform solutions for image creators, there are two categories of customers of imago. The business (e.g., photography company or image creator), and the consumer who wishes to do purchase from the business by using the imago platform.

If you are a business client of imago, we collect information about you to identify you as a business customer, setup your account and so we can continue to provide and improve our Services to you and other users of the Site. The information collected through the Site or use of our Services may include items such as your e-mail address, mailing address, phone number. The information collected on the Site will be stored at servers, computers, or other media located in the United States. Imago’s credit card processor, Sola CardKnox, will request information from you, such as your tax identification and/or social security numbers, financial institution and bank account information when you sign up for a business account. Sola CardKnox requests this information in order to configure your account and transact business on your behalf with imago and your customers. The information collected by Sola CardKnox will NOT be stored in the imago system and is subject to Sola CardKnox’s privacy policy.

The Site will collect information about users of the Site services (e.g., consumers) such as name, email address, phone number, physical address, credit card and payment information, and other information that may or may not specifically identify them; however, as provided herein, information related to your payment information (including credit card numbers) are not received by us, but instead, is received by our payment processor.

When you configure the imago systems to collect information about subjects you photograph, you are expressing that you have permission to gather this data and you indemnify imago Imaging, LLC from any case brought on this information. By agreeing to this Policy, you agree to not build consumer forms that request information on minors or adults that would be considered harmful to them should the information become public or otherwise may be against applicable law or industry best practices.

Automatically Collected Information; Interest-Based Advertising

When you interact with the Sites, advertisements or other content provided by imago or third parties, on behalf of imago, or are receiving our Services through your computer, phone, or mobile device (Devices), we, and third parties, automatically collect certain information (“Automatically-Collected Data”) about or from your Device, such as, without limitation, your browser information on our server logs including your IP address, browser type, browser versions, browser language, browser plug-in type and version, country and time zone, URLs that refer visitors to our Sites, dates and times of visits to our Sites, page views and site navigation, geographic location, cookie information (see below), web beacons, pixel tags, device fingerprinting or other means, the page you requested, duration of activity on our Sites, searches, shopping behavior and preferences, hardware model, operating system version, unique device identifiers, mobile network information, and purchases.

Third-Party Sources

We may obtain personal and non-personal information about you from third-party sources. This information may be utilized, analyzed, and/or compared with information that we have collected from you or that you have submitted to the Site or in the use of the Service. Such third parties may include but are not limited to Microsoft (cloud storage services), Google (website analytics), Sola Payments (payment processor), Avalara (sales tax calculation service), SendGrid and Twilio (email and text communication), etc. If imago obtains information from third-party sources, imago takes commercially reasonable measures to ensure the third parties lawfully obtained and provided the information to us. If the third parties unlawfully obtained and/or provided the information to us despite our reasonable measures to ensure the third parties complied with all legal requirements in obtaining and providing the information to us, you understand, agree, and acknowledge that your sole legal remedy is against the third party that engaged in the unlawful activity and that you will not assert any cause of action, claim or demand against us.

Information Collection Technology (Web Beacons and Cookies)

We may use various technologies to collect information from your electronic device about your activities on the Site or your use of the Service. We may collect and store non-personally identifying information through cookies, log files, clear gifs (commonly known as “web beacons”), and third parties to profile user activity and preferences. Technical and specification information about your browser and computer is automatically collected when you use or visit the Site or use the Service. This information may include but not be limited to your Internet Protocol (“IP”) address, your browser type, operating system, geographic location, access time(s), the content of previously accepted “cookies” from us, and the website address that referred you to the Site.

A cookie is data stored on your computer that tracks non-personal information about you. When you use the Site, we may assign your computer one or more cookies that enable us to improve the quality of the Services and to personalize your experience. Cookies allow us to automatically collect information about your activity on the Site, such as the content you access while on the Site, the links you click, and other activity you conduct while using the Site. You may choose to modify your web browser’s setting to disable cookies or limit their use. If you choose to disable or limit cookies, you are still able to access the Site, but you may be unable to use all of the features on the Site. Click here to find additional information about cookies..

The Site may contain web beacons (also known as “clear gifs”) or similar technologies that gather non-personally identifiable information about your use of the Site. Such technology may also be contained in Site-generated QR codes, e-mail messages, or text messages from us that allow us to determine whether messages have been accessed. The purpose of our use of this technology is so that we may analyze the effectiveness of our marketing efforts, the quality of the Site, and the Services we provide.

Personal Information About Users Under 18 Years of Age Not Collected

The Site is meant for use by adults and those who have reached the age of majority as defined by the laws of their domicile. The Site is not meant for individuals under the age of eighteen (18) or those defined by the laws of their domicile as minors. Nonetheless, this Privacy Policy is still designed to comply with the Children’s Online Privacy Protection Act (“COPPA”) to the extent COPPA and/or the California Consumer Privacy Act (“CCPA”) apply. Accordingly, we do not knowingly collect or retain any personal information about website users under the age of sixteen (16). If we obtain actual knowledge that we collected or retained personal information about a child under the age of sixteen (16) who is using the site, that information will be promptly deleted from our database, servers, and all other media. Since we do not collect information from users under sixteen (16) years old, no such information is disclosed to third parties.

If parents or guardians wish to create an account for, and provide information related to, their child who is under the age of eighteen (18), the parent or guardian may do so but assumes full responsibility for ensuring that the information is kept secure and that the information submitted is accurate. In creating such an account, the parent or guardian accepts that this Privacy Policy will apply to the minor child’s information.

Information Others May Collect

To enhance security and promote operational efficiency, the Site utilizes the resources of reputable hosting facilities that are controlled by third parties. imago currently uses Microsoft Azure for its primary hosting service. Please review Microsoft’s terms and policies related to its retention or usage of your data.

Information Use and Sharing

Examples of some ways we may use or share information that we collect about you include:

• fulfill orders that you have requested;
• present the Site and its contents to you;
• improve your user experience with imago and expedite access to your account;
• notify you of any imago promotions, deals and other information that may be of use to you or any deals or promotions from our partners;
• create or administer your account and communicate with you about account creation, activity or modification, placed orders and shipping updates;
• notify you about any changes to this Privacy Policy or the TOS;
• respond to your requests and questions;
• fulfill any other purpose for which you provide it or in any other way we describe when you provide it;
• fulfill any purpose with your consent;
• operate, assess, analyze, enhance, and improve our businesses, research, data, marketing and advertising strategies, and our product offerings;
• enforce our rights and carry out our obligations which includes performing accounting, auditing, and billing activities;
• protect against fraud;
• comply with applicable laws, regulations and industry standards and enforce our rights and our TOS and other policies.
• providing you with products or services;
• providing you with customized content and services;
• providing customer support;
• communicating with you by e-mail, United States mail, telephone, text message, and/or mobile devices about products or services that may be of interest to you either from us, or from any of our affiliates, sponsors or other third parties;
• performing functions as otherwise described to you at the time of payment collection.

You agree that any testimonial feedback or other comments provided by you to imago becomes the sole and exclusive property of imago and that such information may be used by imago for any legally permissible purpose, including but not limited to marketing and advertising its services and products.

We may also aggregate and anonymize this information with similar information from our other customers in order to understand how our customers use our Sites or our Services, and/or third-party service providers may collect non-personally identifiable information from our Sites.

You acknowledge and agree that imago may use and disclose your personal and non-personal information to public or private third parties: (i) to comply with requests for inspection by law enforcement officials (including potential criminal activity); (ii) to respond to cease and desist letters, arbitration proceedings, legal actions and suits, criminal and civil subpoenas, or any court orders; (iii) to enforce or apply the terms of this Privacy Policy or any other agreement between us, including, the TOS; and (iv) to protect our rights, property, or safety, as well as the rights, property, or safety of our users, or others, whether during or after the term of your use of the Site or any Services.

Your Information Will Not Be Sold

We will not sell any information you submit to us to any third party without prior written notice to you and an opportunity for you to opt-out of such sale, provided, however, that we are permitted to sell your information in the event of a merger, acquisition, change of control, or sale of substantially all of our assets or our business (or any substantially similar transaction). However, you agree that we are able to share aggregated and/or deidentified information that we may collect related to you and your use of the Site or Services. We will also pass the information needed to fulfill orders you request to our manufacturing and shipping partners.

Communications from Us

We will use your information to communicate with you, such as through e-mail, newsletters, text messages, and telephone as this is necessary for the healthy operation and performance of the system. If you are a consumer, consumers are able to opt out communications as provided below. If you are a business client of imago, you have the ability to select what types of communications you would like to receive from us. (i) to opt-out of email communication you can click the unsubscribe link at the bottom of the email; (ii) to opt-out of text communication, reply ‘STOP’ to the message received; (iii) to opt-out of telephone communication, email customerservice@theimago.io with the name of your business and the phone number that you wish to no longer be used for communication.

Text Messaging Communications

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All SMS communications are subject to message and data rates as determined by your carrier. You may receive periodic messages from us; to opt out, reply ‘STOP’ to any message.

Legal Process and Investigation Issues

From time to time, imago may be required to respond to a subpoena, a court order or similar investigative demand from law enforcement, a government agency, or a private litigant. imago reserves all rights to defend, within its sole discretion, against such legal requests, demands, and claims. For instance, imago may raise or waive legal objections or rights. imago also reserves the right to disclose your information, as allowed by applicable law, when we believe it is reasonably appropriate based on the situation. Such disclosure may occur, but is not limited to, disclosing your information in connection with efforts to: (i) investigate, prevent, or commence other actions regarding suspected illegal activity or other wrongdoing; (ii) protect or defend the rights, property or safety of our company, our users, our employees, or others; (iii) comply with applicable law or cooperate with law enforcement; or (iv) enforce the TOS or other agreements or policies between you and us related to the Site or the Services.

Notice about Social Security Numbers

We do not collect social security numbers of customers or other users, and you should not provide such information to imago. imago’s credit card processor, Sola CardKnox will request customer’s tax identification and/or social security numbers when you sign up for a business account with in order to transact business on your behalf. This information will NOT be stored in the imago system. Nonetheless, if imago comes into possession of users’ social security numbers, payment card, or collects such information in the future, the information will be treated confidentially and not shared with third parties unless allowed by law. Additionally, imago will take reasonable steps to limit the access to such social security numbers and take legally required steps to secure the transmission of the data containing such social security numbers.

Third Party Privacy Policies May Be Applicable

This Privacy Policy does not cover any third party’s use or handling of your information once it is shared. Instead, the privacy policies of the third party(ies) will govern. We encourage you to visit the websites of those third parties and fully read and understand their privacy policies. Some of these entities or their servers may be located outside the United States.

Links

The Site may contain links to other websites. imago disclaims any responsibility for the privacy practices of third parties that may have links to or from our website, or any framed content on our website. We encourage you to review the privacy policies/statements of every website that you visit that collects personally identifiable information. In particular, the following are some of our key third-party partners who assist in us providing service to you.

• Sola CardKnox – credit card processing
• Google website analytics
• Avalara – sales tax calculations
• Microsoft Azure – cloud storage
• SendGrid – email communications
• Twilio – text message communications
• H&H Color Lab – loading of images and data

DO NOT TRACK REQUESTS

In some states, users may be entitled to know how we respond to “Do Not Track” browser settings. There is little consensus in the industry about what “Do Not Track” means; however, at this time we recognize “Do Not Track” signals as an opt-out for the sharing of your data with third parties. You may still need to contact any third-party companies (including those who may have cookies or beacons on the Site) to direct them to not share your data with third parties as well. To learn more or opt-out from data collection by third-party companies you can visit: Network Advertising or Your Ad Choices

Opt-Out Provisions and Updating Your Information

If you are a consumer, consumers are able to opt out communications as provided below. If you are a company (client of imago), you have the ability to select what types of communications you would like to receive from us. To opt-out of email communication you can click the unsubscribe link at the bottom of the email; (ii) to opt-out of text communication, reply ‘STOP’ to the message received;

We value our users’ privacy and provide them with the option to “opt-out” of having their information used for purposes not directly related to the Site or the Services. If you are a consumer and wish to opt-out, you can opt-out by any of the following means:

Send a written request to:
(1) Imago Imaging, LLC Attn: Communication Opt Out 8906 E 67th Street, Kansas City, MO 64133
(2) E-mail customerservice@theimago.io

Your request will generally be responded to within three (3) business days if your request is via e-mail, or thirty (30) days if your request is via United States mail.

Please note that changing your opt-out preference will only affect future activities or communications from us. In other words, if we already provided your information to a third party before you changed your opt-out preferences, you will need to contact the third party directly. To opt-out of communications from our third-party business partners, if any, please contact them directly.

Information Retention and Security

We may store your information for more than one (1) year from the time of initial submission, as well as automated personal information we collect about you. We take reasonable security measures to protect users’ information against unauthorized access, loss, alteration, or destruction. These measures include encryption and physical security measures to guard against unauthorized access to systems where we store personal information, and the usage of reputable third-party vendors. Despite these reasonable measures, we cannot guarantee our security measures are impenetrable. Therefore, although we take reasonable steps to secure your information, we cannot and do not promise or warrant that your information will always remain secure.

Visitors Outside the United States

This Privacy Policy is intended to cover collection of information on the Site and users of the Service from residents of the United States. The laws in other countries may or may not be as comprehensive as those in the United States. If you are a resident of another country and/or are visiting the Site or using the Service from outside the United States, you acknowledge and agree that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. You also acknowledge that your use of the Site or the Services shall be governed exclusively by the laws of Missouri and as if all transactions with us or otherwise through the Site or use of the Services take place within Missouri. By using the Site and/or the Services, you acknowledge and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy. If you are unwilling to accept these terms, then you agree that you will not use or access the Site or our Services.

Privacy Policy Updates and Revisions

This Privacy Policy may be updated from time to time. We reserve the right to modify this Privacy Policy at any time without notice, so please review this Privacy Policy frequently. When changes are made to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will also post notice of the changes on the Site and/or may notify you by sending an e-mail to the e-mail address you most recently provided us under your account. Your continued use of the Site or any Services after we have posted any Privacy Policy changes indicates your agreement to such changes unless you notify us otherwise.
If you wish to retain a copy of this Privacy Policy, you should print a copy for your records.

Terms of Privacy Policy Survive

If any terms of this Privacy Policy are held invalid and/or unenforceable by a court of law or a competent jurisdiction, the remaining provisions of this Privacy Policy shall remain in full force and effect.

Limitations

The adoption or publication of this Privacy Policy does not subject imago to any stricter duty in its collection, handling, storage and disclosure of nonpublic information than otherwise applies to imago under applicable law. No person or entity shall have any right or recourse against imago nor any of its affiliates, agents, sponsors, or other related parties based on any alleged violation of or noncompliance with this Privacy Policy. This Privacy Policy is subject to applicable law as well as any separate contract that may be signed between imago and you.

General Contact:

Imago Imaging, LLC
8906 E 67th Street
Kansas City, MO 64133
816-358-6677