imago release notes
Each time we add or remove a product or feature, or fix a bug, we update this page to keep you informed.
October 26, 2026
Updates
- Updated label for Show Organization switch
- New imago accounts come with sample organization
- Updated default access code message when new project created
- Refunds use batch date of the refund instead the order batch date
- Added ScreenReader support to imago
- Updated imago pages to support keyboard navigation
Fixes
- Text wrapped incorrectly on Memory Mates for mobile devices
- Edit Promo code button had no visible focus indicator
October 13, 2026
Updates
- Changed order confirmation emails to be sent from no-reply@accessmyevent.com
- Removed certain special characters from default product descriptions
Fixes
- Removed certain special characters from default product descriptions
- Removed journey prefix from marketing metrics report when “All” filter selected in report generation
- Moved quantity selector for Build your own package options to bottom of card
- Customers ordering for multiple participants should no longer get stuck on the wrong participant after editing a cart item.
- Project Login Email Report now allows “All” selection when requesting a report
October 6, 2026
Updates
- Removed organization address from order invoice and order fulfillment report
- Chargeable backgrounds in cart can be applied to other products in order without a second purchase
Fixes
- Organization page scrolls beyond content when greeting text is added
- Fixed occasional server error occurring on order details page
- Fixed occasional server error occurring when loading account statement report
- Fixed occasional server error occurring during checkout
- Standardized option sizes for studio fulfilled products with no images
- Create project from preset images were distorted
- Fixed occasional order XML issue prevented orders from being produce
September 29, 2026
Updates
- Added screenshot protection to phones and computers that blacks out images when imago detects an attempted screenshot
- Added Marketing trigger for Absentee Day for Journey E projects
- Added Marketing trigger for Proof Sale Ends to Journey B projects
- Updated Sola Batch Call to get batch date for each transaction
Fixes
- HTML broadcast editor had mismatching rules for character limits
- Marketing keywords without surrounding spaces were unrecognized
- Imago credit card expiration email steps dropdown did not descend
- Guam and Puerto Rico were missing from the state list on the organization page
September 18, 2026
Updates
- Updated character limits for email and page designs
- Added additional security controls
- Added HTML editor button to broadcast and page designing
- Customer Service is now also included on “Card declined” emails
- Consumer gallery images in image name order
Fixes
- Studio data for closed accounts did not delete automatically after 45 days
- Password visibility icon misaligned when unrelated errors display
- Studio Pricelist builder a la carte items didn’t have sales tax category selection
- Access codes not visible after inputted into field for Google Chrome users
- Studios could not be reopened if the same business address was used
- Price list dropdowns opened the wrong way
- Marketing campaigns didn’t send after campaign changes
- Studio dashboard statistic header layout broken on smaller layouts
- Gifts and Accessories tab crashed when category contained no products
- Integration error displayed instead of validation message for invalid billing address
- Photo name header displayed on presale invoice
- Incorrect “free” pricing displayed during page refresh
September 10, 2026
Updates
- Removed Redundant Consumer UI Preorder Text
- Improved processing logic for thumbnail generation
- Added option to input additional access codes in the galley page
- Added downloadable report for consumer selected yearbook poses
Fixes
- Date field dropdown on project page overlapped by “Find an Image” search
- User dropdown on Account + User page did not open in some cases
- Bolded text couldn’t be changed in the studio text editor
- Added asterisks to required fields in Update Credit Card window
- Page+ Branding opened on previously scrolled position, instead of top of the page
- Customer service chat icon was overlapping price list table on smaller displays
- Fixed intermittent blank page displayed for users when opening from direct links
August 27, 2026
Updates
- Enabled consumer selection for yearbook pose
- Added popup on gallery page for consumers to select yearbook pose
- Added yearbook pose icon to selected image on gallery
- Added button for consumer to select an image as yearbook pose in the gallery
- Created gallery filter to show only images available to be selected as a yearbook pose
- Added Google Address Autofill to consumer delivery page
August 20, 2026
Updates
- Added Summary by Sale Tab to Accounting Report
- Improved accounting report to clarify revenue and costs
- Added optional Accounting ID field in organization for accounting report
- Added optional filter by project to accounting report
- Added Google Analytics for Imago Consumer Usage
Fixes
- Removed incorrectly triggered allowed characters warning in form question fields
- Organization page had no required asterisk for zipcode field
- Organization page had Accounting ID displayed in wrong location
- Incorrect cancel dates for in accounting report for orders canceled within an hour of order
August 18, 2026
Updates
- Hid upcoming consumer controls for Yearbook Pose
- Added loader to Special Broadcasts to prevent sending duplicate messages
- Now Storing Business Type in Imago Database
- Added search functionality to State dropdown on delivery page
- Added Yearbook Selection Feature to be enabled by studio owner
- Created Yearbook Selection Feature Options
- Updated Direct and Autopost with Yearbook pose flag
- Updated Image Thumbnail for Yearbook Pose
- Updated Image Details to allow photographers to mark images available for yearbook selection
- Added yearbook selection options to project preset page
- Added yearbook icon to gallery images when yearbook pose selection enabled
- Added ‘yearbook pose selection until’ control field to project preset page
- Updated Download Delivery Notification to send from studio’s marketing phone number
Fixes
- “Search by” dropdown in frontend was overlapped by Images table header
- “Continue” Button was partially hidden on initial project page login
- Organization Page footer was displaying too large
- Download page had objects overlapping and spacing improperly
- User registration page- Clicking “show” on SSN field triggered on email address field instead
- Consumer navigation buttons misaligned with content on package details page
- Gifts and Accessories image preview disappears after refreshing the project details page
- Quantity selection buttons partially hidden behind footer of package details page
- Favorite Icon not updated in thumbnail gallery after marking an image as favorite
- Project group/album thumbnail overlapped the table header in groups tab
- Create Preset Details Page misaligned to the left
- Preset Name field overlapped the asterisks of required fields
- Dropdowns on preset pages overlapped the page header
- Page crashed when user scrolled with open dropdown on preset and project pages
- Invalid Expiration Date Error not displayed for Credit Card during reopen account process
- Guam Territory Missing in state dropdown on delivery page
- Studio owner not notified with error when uploading invalid prospect file
- Customer unable to update project journey date to the same day in next or previous month
August 7, 2026
Updates
- Added option to delay download delivery notification
- Added Logic to have Presale Download Delivery Notification to project timeline
- Updated frontend design to allow option to delay download delivery notification
- Set default date of download delivery notification to 14 days after start of gallery sale
- Created popup to edit download notification delay
- Created event on time line for presale download delivery notification
- Updated consumer frontend by adjusting event table height based on number of events
- Download notifications will not be sent if images in gallery are deleted before trigger
- Download notification won’t send if placed within a week of project expiration
- Updated form question labels for first name and last name to be editable by studio
- Removed change email button
- Removed first name/last name from studio add user popup
- Updated user settings to not allow changing of first name, last name, email
Fixes
- Direct Posting to Imago failed upload despite success status message
- Images at the bottom of the Gallery could not be fully scrolled into for mobile users
- Orders wouldn’t cancel after partial refund completed
- Marketing Email Displayed button, not hyperlink
- Image previews wrong after viewing an image with different orientation
- Default crop area was smaller than should be for some package units
- Image compare page missing spacing between buy photo button and album filter
- Error message did not appear when creating a price list with the same name as an existing one
- Hovering over order status on orders page displayed “shipped” instead of “received”
- Uploading 70-140 images caused error
- Clicking permanently delete on account users multiple times sent more than one delete request caused error
- Gallery didn’t indicate more images were available below the image strip
- Sales tax were incorrect after partial refunds followed by order cancelation
- Product/package description text wrapped around image incorrectly
- Unsubscribe link after closing studio didn’t work
- Image data CSV errored invalid file type despite correct type uploaded
- Information is required message misaligned on table
- Price list character limit was incorrect
- Favorite and download icons missing in gallery section on unit details page
- Future years not available in date picker of promotion page
- Consumer unsubscribe email contained three unsubscribe links
July 30, 2026
Updates
- Updated some obsolete code in all the environments
- Removed Copying in the Presets Page
- Added API calls to fetch data for Account details when order details page is opened
- Removed Tagline below project name from Project Login Page
- Display multiple crop previews and descriptions for package products that have different aspect ratios when not using multi-pose
Fixes
- Fixed Imago fulfilled orders created after 7/8/26 remaining in invoiced status even though they were shipped
- Aligned State and Zipcode fields on consumer checkout page
- Packages with group only units displaying despite Multi Pose disabled
- Fixed intermittent error during consumer checkout due to billing request issue
- Fixed error that redirected consumer to delivery page after hitting refresh on payment page when a download was ordered
- User is logged out after refreshing the page when starting a new order from the confirmation page
- Cost request sent twice after refreshing the payments page
- Added a loading indicator to the Add to Cart button while requests are being processed
- Fixed Error when sorting the price list promotions by number of uses column
- Fixed Error in Picture Day Preparation Page when selecting Participant Name Header
- Added missing validation error message when creating preset
- Campaign filters not resetting after user leaves the page
- Orders page did not refresh Latest and Unprocessed orders when revisited
- Crop settings do not save when change crop or pose for Memory Mates
- Promotion with existing value of 1,000.00 failed validation on save
- Extra spaces not removed from Price Level Promotion name field
- Incorrect font applied to consumer page
- Product Preview overlapped footer on cart and confirmation pages
- Zipcode field fails validation when populated via browser autofill
- Zipcode field did not show required asterisk in create new organization page
July 15, 2026
Updates
- Updated spacing/ display of buttons on consumer pages
- Added photo limit and corresponding popup for Memory Mate units
- Added logic to add default campaigns back to reopened accounts
- Updated Price Lists to include promotions when duplicating
- Allowed duplicate promotion codes across different price lists
- Enhanced cropping experience for memory mate, multi pose units
- Added account reopen process
- Removed sticky product header from mobile product customization
Fixes
- Optimized searches with large number of orders
- Resolved issue preventing deleted promotion codes from being reused
- Resolved issue that allowed consumers to use promotions that had been deleted
- Fixed Scrollbar extending bellow the page footer
- Fixed Incorrect information on Account Statement Report when reopening an account
- Fixed “Each Subject” Promotion from being applied twice on the Payment Screen
- Fixed Printed Products receiving wrong cropping when editing a print in a package
- Fixed Products losing crop when Multi Pose was disabled
- Fixed Choose Plan button not visible with smaller screen resolutions
- Fixed Organization Project dates not adjusting for time zones
- Edit Icon redirected to packages menu instead of Edit flow when Multi Pose disabled
- Memory Mate photo selection changes were applied despite consumer canceling changes
- Add to cart button could not be selected while popup question field was still selected
- Fixed Order Lookup error for large order queues
- Media Library page scrolled beyond content area
- Fixed issue that would start a new order when consumer updated the url to return to shopping after going to confirmation page
- Fixed scrolling issue on multi-pose packages with several units
- Fixed backgrounds not displaying for packages and a la carte items
- Tax total temporarily displayed as free after refreshing the payment page
- Fixed error edge case with certain packages when quickly placing an order
- Fixed consumer incorrect redirect issue when refreshing the page
June 26, 2026
Updates
- Improve image cleanup for reactivated and re-archived projects
- Prevent uploading images not in sRGB color space
- As part of the project archive process, delete images from the project once the project has been expired for 60 days
Fixes
- Improved validation messages when creating presets
- Improved validation messages when uploading backgrounds to a price list not in sRGB color space
- Improved design layout of Delivery and Promotions sections in the price list
- Auto-refresh price list table after every duplication
- Keep custom campaigns from being used for Basic plan users
- Restore default campaigns and broadcasts after downgrade to basic plan
- Updated consumer logout button behavior
- Prevent invalid orders from being created when background selection is required
- Adjust project date pickers to studio time zone
- Improve payment field loading and validation
June 22, 2026
Updates
- Downloads page updated to show images in a tiled layout
- Reset-to-default campaigns warning on plan downgrade to basic
- Updated logic to track promotion usage per individual code use
- Hide Sales Tax row when value is zero
- Add promotion code data to price list analysis report
- Updated package list font styling
- Hide studio name when logo is present
- Replaced minus icon with trash icon in cart
- Remove report email field from Studio reports
- Added “Entire Order” coupon type
- Add promotions to price list
Fixes
- Fix Marketing Metrics report not refreshing on date change
- Fix cart-cost API error when navigating backward
- Fix infinite scroll not loading additional orders
- Fix missing Continue Shopping button
- Fix non-scrollable events table
- Fix search results mismatch between UI and API
June 2, 2026
Updates
- Added sales tax category dropdown for a la carte items
- Added sales tax category dropdown for packages
- Added sales tax category dropdown for additional charges
- Updated Order Invoice of Studio Interface to replace “Tax(%)” with “Sales Tax”
- Updated Order tables tax fields to support sales tax categorization
- Removed combined salex tax percent calculation logic that’s no longer needed
- Applied new tax rules to packaged products
- Changed consumer facing tax label from “Tax(%)” to “Sales Tax”
- Added system checks and notifications for sales tax calculation system
- Added tax categories to imago sales tax calculation
- Added logic to get the color and icon values for pro-series graphics
- Updated the crop preview to show the selected color and icon
- Added sales tax category dropdown to studio-fulfilled price list items
- Updated Database to store tax code categories
- Updated Sales Tax integration to use new tax codes
- Removed feature to send email copies of report
- Added validation to restrict remakes for download only orders
- Updated the remake error message if attempted less than an hour after order placed
- Updated consumer delivery cost calculations for carts with only digital products
- Updated how consumer delivery cost is shown for cart with only digital products
- Updated coupon behavior to show minimum order value amount needed when code fails
Fixes
-
Maintenance Mode was not displaying/applying to Studio and Consumer interfaces
-
Memory Mate photo value was sending both images to the group and individual photo slots
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Updated sales tax calculation for paid background of Memory Mate products
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Updated sales tax calculation for retouching services ordered with memory mates
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Memory Mates were missing default background for PNG group photos
-
Removed unnecessary request for sales tax caluation on A la carte items
-
Fixed issue with sales tax calculation on extra cost for build-your-own-items
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Shipping amount for sales tax calculation was not correct
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Sales Tax was displaying as 0% even though the correct percentage was charged
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Fixed error preventing checkout during delivery cost calculation
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Fixed error when rapidly switching between group and individual image during consumer crop of Memory Mate
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Shipping Address was not set correctly when no shipping address required
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Marketing Sale End Date displayed the wrong date
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Couldn’t add a second Gifts and Accessories product if same phot was selected
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Emails would not use the full width of the mobile screen
-
Duplicate email was added to image records after login
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Customer uploaded images didn’t display in alpha-numerical order
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Fixed Exception Error in Imago fulfilled cost calculation service
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Fixed error allowing consumer to checkout despite error calculating cost
-
Incorrect share image link sent
-
Fixed Gifts and Accessories page showing product subcategory despite no added products
-
Imago Order Details text lines not displaying
-
Duplicate marketing contacts shown in images table of project
May 19, 2026
Updates
- Multi‑Pose download products now show in the “Downloads” category on the consumer
- Changed button label in consumer package details page from done to continue to reduce confusion
Fixes
- Images were shifting to the right in consumer on the multi-pose download package details page
- Fixed issue where customer was sent to the wrong page after another download package was opened and back was clicked.
- Removed quantity selection option for multi-pose download packages
- Incorrect cropping when ordering a memory mate on mobile device and didn’t make any changes
- The package details page showed the wrong crop after a previous package was edited
May 12, 2026
Updates
- Renamed the packages category on imago-fulfilled price list to “Print + Download Packages”
May 5, 2026
Fixes
- Fixed default crop of the Memory Mate image preview
- Fixed invoice PDF so packages with Memory Mate correctly show extra poses and backgrounds correctly
- Fixed invoice PDF previews for to match customer confirmations
April 30, 2026
Updates
- Improved the logic used to know when individual and/or group images should be shown in the gallery
- Allow “Individual-only” selection in packages containing group-only units in your price list
- Updated the order confirmation email to show more details of packages with memory mates
- Added logic to show/hide multi-pose packages with Memory Mates based on price list settings
- Added the memory mate preview and details portion of the package purchased to the Order Confirmation Page
- Added the memory mate preview and details portion of the package purchased to the Invoice PDF
- Improved support for including a Memory Mate as a unit inside a Multi‑Pose Package
Fixes
- The “Choose background” was not triggered when needed after multiple image switches from jpg to png on a memory mate
- Fixed issue that caused a background validation error for a JPG in a memory mate after multiple image switches
- Fixed an issue that caused a bunch of unnecessary requests when tyring to change the font on the branding settings page
- Fixed an issue that sometimes caused the memory mate products to be missing in Gifts & Accessories and Print Packages
- Sometimes the memory mate packages would disappear after refreshing the packages page
- Fixed some inconsistent labels and details about memory mates between the confirmation page and email
- Expanded the number of units available in a package to 20
- Fixed the Invoice PDF to not show a background option and “Free” price when no background exists on memory mates
- The product preview on the invoice PDF was incorrectly resized instead of moved to next page
- Fixed the pose usage counter to show the correct count after changing poses multiple times
- Improved the error messaging if there is an issue when uploading a prospects list
April 21, 2026
Updates
- Customers can now change the group photo in a memory mate that’s part of a package
- Customers can now change group photo in a memory mate to another group image they have access to
- Added the memory mates package details in cart
- Updated the image type validation for group and individual photos for packages with memory mates
Fixes
- Background selection was missing for group PNG images
- Background selection was missing for group PNG images in a memory mate
- Couldn’t edit art prints from the cart in some instances
- Longer package descriptions were getting cut off
- Sometimes the crop values were not saved when editing product from cart
April 16, 2026
Updates
- Customers can now order a package that includes a group print.
- Customers can now order a package that includes a memory mate
Fixes
- Incorrect redirect and photo selection when trying to edit a multi-pose package and adding another package.
- Editing the crop on a multi-pose package would not be updated in the order
- Editing a multi-pose package to pick a different pose wouldn’t be updated in the order
- Crop values/orientation were sometimes not being kept when editing Product from Cart
March 31, 2026
Updates
- Added Memory Mates to imago-fulfilled price list
Fixes
- Some refunded orders didn’t appear in imago and instead showed as errors.
- Incorrect crop height was sent when adding a product without modifying crop or background
- Categories in Gifts and Accessories were not displayed in alphabetical order
- Some products were not being added to the cart when ordered in certain combinations
- Gifts & Accessories tab would error when no products are present in the price list builder
March 23, 2026
Updates
- Expanded Sales Tax Error Logging
- Improved processing logic for when an account is closed
- Improved responsiveness of order invoice logic
- Improved Security on some consumer libraries
- Improved data storage security
- Updated edit button on imago-fulfilled cart to allow client to update that product and save changes to the cart
- Updated footer year
- Updated preview logic for imago-Fulfilled Price List Analysis Report
- Enhanced Imago-Fulfilled Price List Analysis Report to Include archived Price Lists and Projects
- Improved how the invoice shows Multi-Pose items
- Improved logic used for requesting a full report
- Improved how site Maintenance is displayed
- Improved how site Maintenance is controlled
- Added the ability to sell packages Containing Only Download Units (No Prints)
- Added a Welcome Email to be sent on New Account Creation
Fixes
- Fixed an issue that caused the edit & delete icons to sometimes be displayed on the Confirmation page
- Fixed an error that occurred when adding a-la-carte or package items without backgrounds, while backgrounds were enabled solely for extracted images.
- Fixed an issue where old orders without sales tax code cannot be refunded (partially or fully)
- Fixed an issue where order details page errored on orders with only a png
- Fixed an issue where sales Tax was not showing reversed in Accounting Report after successful order cancellation
- Fixed an issue preventing some placed orders from being completed after the 1 hour waiting period
- Fixed an issue where edit icon does not work for Retouching and Download products in Cart
- Fixed an issue where delivery Page Continue button was disabled
- Fixed an issue where price List report was showing incorrect amount for chargeable extra poses in Package Features tab
- Fixed an issue where imago Price List Report did not generate
- Fixed an issue where imago Price List report would mix data from old and new Price Lists after Price List change
- Fixed an issue that caused incorrect pricing and an error message when ordering quickly
- Fixed an issue where imago Price List Report ignores selected Project filter and shows data for all projects of the price list
- Fixed an issue where price List Report would duplicate product rows after ordering products instead of updating existing ones
- Fixed an incorrect quantity calculation for chargeable extra poses in Package Features tab of the price list analysis report
- Fixed an issue where Backgrounds purchased in multipose packages are not reflected in Pose Features tab of the price list analysis report
- Fixed an issue where imago Fulfilled Analysis Report preview showed a duplicated Orders count and Retail Total for specific projects
- Fixed misaligned elements on the generated pdf Invoice in the order details page
- Fixed where background and pose were not displayed for package (non-multipose) on the invoice
- Fixed an issue where Participant answers were missing except for first and last name on the invoice
- Improved image loading during invoice PDF generation
- Fixed an issue where price List Analysis preview table was not filtering by selected project
March 10, 2026
Updates
- Updated sales tax logic to simplify calculation for orders with multiple additional charges
- Updated shipping value for sales tax calculation when a shipping coupon is used
Fixes
- Chargeable backgrounds were not being included in sales tax calculation (except packages)
- Could not checkout on $0 order with applied coupon & “Free Shipping on orders above” amount hit ($0)
- Unable to cancel a studio-fulfilled order
- Promotional (coupon) discount was applied after Tax Calculation instead of reducing taxable amount
- Orders with $0–$1 Total were not updating the sales tax logging transaction status to complete
- Additional charge fees were not being taxed
- Clients couldn’t buy just a download on imago-fulfilled price lists
March 3, 2026
Fixes
- Sales tax calculation was not updating after client went back and changed order
Known Issues
- Unable to scroll through long project lists in the organization page. Recommendation is to make screen smaller. Then try again.
March 1, 2026
Updates
- Added the Sales Tax remitted for Studio Orders on the order details page
- Display an error message on the top of the page and disable Continue button if the address is invalid
- Display an error message on the top of the page and prevent checkout if sales tax calculation fails
- Updated partial refund logic to account for all the various scenarios when imago collects sales tax
- Update order cancellation logic to account for all the various scenarios when imago collects sales tax
- Updated refund logic to account for all the various scenarios when imago collects sales tax
- Updated sales tax section in price lists
- Updated accounting details section of accounting report to show sales tax imago remitted
- Sales Tax is now displayed on Payment and Confirmation pages
- Updated the payout logic so imago collects the sales tax
- Added Address validation during checkout for sales tax calculation
- Added information needed to calculate sales tax
- Implemented logic so imago can calculate sales tax during checkout
- Removed logic for studio to set sales tax rate
Fixes
- Error messages continued to appear on mobile while trying to print after getting an error
- Wrong Studio Revenue was showing in the Accounting Report for negative profitable orders
- Cleaned up where Studio and Imago Orders had different error messages for the same issue
Known Issues
- Unable to load prospects csv with Firefox. The recommendation is to use a different internet browser like chrome, safari or edge.
February 16, 2026
Updates
- Updated the package details page layout for mobile
- Removed picture day date and project type from organization project lists
- Changed default report date range from 365 to 30 days
Fixes
- Fixed a server error that occurred when placing certain deliveryless orders
- Fixed a bug that caused some order pages to not open
- Fixed reports returning an error when no matching records were found
- Fixed project name changes creating duplicate rows in reports
- Added fix to prevent products without backgrounds from creating blank entry in Pose Features table in the price list analysis report
- Fixed project creation failure caused by duplicate data in the preset
- Added missing active projects in the Price List Analysis filter
- Fixed project creation failure caused by duplicate sequences in disabled questions
- Fixed mobile layout issues across multiple pages
- Fixed broadcasts sending SMS only once when multiple triggers fired
- Fixed invoice headers appearing when no related items were present
- Fixed marketing triggers generating unnecessary system errors
- Fixed invoice layout alignment issues
- Fixed extra pose pricing displaying incorrectly on invoices
- Fixed broadcasts sending without required image uploads
- Fixed thank you messages not sending after repeat purchases
- Fixed broadcasts sending multiple times per day to the same person
- Fixed incorrect send date display for image-based broadcasts
- Removed checkout warnings appearing when not applicable
- Fixed missing order details for photos in multi-unit packages
- Fixed Price List Analysis preview showing incorrect price lists
- Fixed spacing on the Product Details page
- Fixed incorrect marketing statistics displayed in reports
- Fixed scheduled emails not sending as expected
January 29, 2026
Updates
- Improved image safeguards, adding more resistance to unauthorized downloads.
Fixes
- Page did not scroll when mouse was over the packages or a projects table
January 21, 2026
Updates
- Updated image counter on account statistics
- Removed project name on crop and pose selection pages to increase space for those tools
- Improved layout of unit details page for multi-pose packages on mobile devices
- Updated the Order Confirmation / Email to show extra poses
- Add information for extra poses in the invoice on the order details page
- Added pop-up message when attempting to delete the last package if the purchase of a package is required
- Improved the layout of the product detail page when there are no background/crop options
- Adjusted the order fulfillment report logic when there is an order that contains packages with background packages without backgrounds
- Added address fields to Create/Edit Organization UI
- Update Character Validation for all Name and Description fields
Fixes
- Fixed intermittent error on first “Download All” attempt
- Multi-pose package allowing any pose only displayed poses with same image type as selected image
- Footer position on Packages / À La Carte details page was incorrect on desktop and duplicated on mobile
- Error message appeared if Package Option contained special characters
A pose selected 2x+ was incorrectly displayed in extra poses in the confirmation email - Order Confirmation / Email – “Download All” only downloaded free images and was missing the image from the package purchased
- Create/Edit Organization – Zipcode accepted letters or special characters
- When Download all was clicked, images purchased at checkout were downloaded as a small resolution
- Removed extra space below products on download/free pages
- Exceeded max characters validation was missing on text lines
- Footer location moved with scrolling on iphone
- Fixed minor layout issues
- Couldn’t scroll through available poses filmstrip on Firefox
- Unit labels in a multi-pose package were misaligned when both vertical and horizontal images were used
- Fixed conversion statistics on marketing report and project page
- Size of card for unit in Multi-Pose Package changed based on orientation of image
- Additional charges on cart page were misaligned
- Width of the answer field on the a la carte details changed based the length of the question
- Sidebar navigation items couldn’t be opened in new tab
- Fields on account+user settings page would shift when validation messages were displayed
- Corrected validation messages for First/Last names on step 3 of registration
- Updated meta preview text when sharing event URLs
December 31, 2025
Updates
Added Multi-Pose Packages Option to imago-fulfilled price lists
Added interfaces so customers can order multi-pose packages
Added address inputs to the organization page and prefilled existing organizations with studio address
Updated the look of the image download link in the Confirmation email to make it stand out more
Added a Marketing Metrics Report
Added Project Login Report
Added Price List Analysis Report
Improved layout of product detail page without background/crop options
Converted all emails to lowercase across the system (consumer & studio)
Improved the cart page style and layout to look better on a mobile device
Removed quotes from the name of the additional charge on the cart
Fixes
- Back button redirected to the package list instead of previous page when require package was enabled
- The filter fields on the reports pages were misaligned after validation error
- The transaction preview did not match the total count in the Account Statement report
- Fixed issue that sometimes caused an error when editing campaign name
- The product title and description block on the free products page were misaligned when no product preview is available
- Incorrect Meta Preview Text was showing sharing event URLs
- There was excess black space at bottom of the screen on mobile devices
- Adjusted confirmation page layout to remove the Print button for desktop view
- Incorrect label on Theme preview image – “Project name” instead of “Studio name” in the branding settings page
- Registration Steps 1 and 3 – phone numbers could not be pasted with special characters
December 2, 2025
Updates
Updated Sidebar navigation options to not wrap to two lines when hovering over it
Removed ‘# of active projects’ column from archived price lists page
Updated some price list section and category labels
Fixes
- Fixed issue when adding a question to not update the previous question
- Fixed intermittent consumer failure to access a project
- Updated cart checks to stop a consumer from trying to check out after removing a required package from their cart
- Fixed issue preventing download of catalog csv file from admin utility
- Fixed header and footer shift when scrolling on consumer
- Fixed misaligned studio & organization logos on order details PDF
- Fixed the problem where product titles and descriptions were misaligned on details pages if the selected item lacked an image
- ‘Central Time’ was cut off on edit broadcast page
November 20, 2025
Updates
Added 5 ornaments to the imago-fulfilled catalog
- Ball Metal Ornament – $9.00
- Snowflake Metal Ornament – $9.00
- Classic Vertical Metal Ornament – $9.00
- Classic Horizontal Metal Ornament – $9.00
- Circle Wooden Ornament – $9.00
Updated several error messages to be more helpful for users to understand the problem
Updated several fields on the mobile view to show a numeric keyboards to make it easier to enter things like zip code or card number
Added checks to prevent consumers in studio-fulfilled sales from tyring to bypass packages page by entering direct URL for a la carte pages
Made the campaign links on the product details page blue
Fixes
Fixed issue that caused prospect list to not import if there was an extra space in the column header
Updated accounting reports so that the end date returns the results through the end of the day
Added checks to prevent consumers in studio-fulfilled sales from trying to bypass packages page by entering direct URL for a la carte pages
Fixed issue causing previously selected image to appear in cart after selecting a new image
Fixed issue that prevented free orders from appearing in studio-fulfilled report
Updated the participants page so that the “Continue” button is not partially blocked when there are many participants.
Updated the mobile view of the package details page so the preview of used points is more visible
Known Issues
- User can place an order without a required package after deleting it from the cart.
- Generate full report button for project login report is disabled.
November 13, 2025
Updates
Adjusted marketing email layout to a max width of 600px
Applied max width of 600px for marketing email in WYSIWYG editor
Added project login report
Added logic to trim leading and trailing spaces of responses for a la carte and package questions
Improved 404 page info and actions when resource not found
Connected “Did you know” section on Studio Dashboard to the imago blog
Fixes
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Adjusted customer shopping caching period to 3 hours
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Replacing images was not updating group association
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Content was displayed outside the WYSIWYG editor
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Update logic preventing changing price list if sale was triggered to start before project published
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Confetti animation did not appear after creating a new project
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Unable to change Price List in preset if previously selected “Sales Not Available”
Known Issues
- If a preordered download includes a paid background, that background is not available for download when the preordered image is posted. The recommendation is to avoid charging for backgrounds on gallery sales to ensure customers can download their selected background.
- Studio-fulfilled orders sold during proof sale that are $0 do not show on the order fulfillment report. To locate these orders, use the order lookup feature, set ‘order status last 30 days’ to ‘received’, and after searching, sort the results by retail total to find all $0.00 orders. You can then click on the order number to view the items ordered. As you handle these orders, mark them as processed to prevent duplicate orders once the main issue is resolved.
November 3, 2025
Updates
- Changed the link on the orders waiting for studio action to go to the order fulfillment report generator to download those orders
Fixes
- Fixed issue that caused promotions list to refresh when there were more than 20 promotions in the list.
- Organized projects alphabetically in the order fulfillment report project dropdown
- Fixed error when sorting transactions in the Account Statement report by amount
- Updated logic for counting orders waiting for studio action, to not include imago-fulfilled orders
- Added refresh to remove an unprocessed order after its successful retry
- Fixed an issue where the Page+Branding page didn’t load for new studios
- Fixed dashboard to accurately shows the same number of overdue orders as the Orders page
- Fixed issue that made it difficult to download order fulfillment report for projects recently expired
- Product image now shows immediately after upload to a price list
- Fixed issue causing the image size to not be saved in the page/email editor
Known Issues
- Replacing images on imago via autopost/directpost from hhschools does not move the images from one group to another. The workaround for this is to remove the images from the imago project and reupload them.
- Groups that only contain a single group image appear in the consumer gallery in addition to the appropriate group image linked to that individual. The workaround is to add an individual image with an access code to the groups that only contain a group image with out an access code.
- Unable to modify a proof sale where the images were uploaded before the project publish date. The workaround is to set the project publish date to before when images are uploaded.
October 28, 2025
Updates
- Added the hhschools Project Data Report
- Marketing block on the Project page now displays times in 12-hour format.
- The Retry button for unprocessed orders now reprocesses orders with proper success/error handling.
- The Create New Organization button now disables after the first click to prevent duplicate requests.
- Confetti and congrats popups now display when creating new price list.
- Confetti and congrats popups now display when creating new price lists or organizations.
- Campaign page updates now allow deleting campaigns, show relevant backend errors, and display warnings when editing or duplicating templates.
- Dashboard title and text color have been updated for better readability.
- The control on the price list builder to show backgrounds has been updated for better clarity and default selection.
Fixes
- Project Name is now required when requesting a report. Previously, a report could be generated without selecting a project.
- Orders containing only digital downloads are now captured correctly, with confirmation emails sent successfully.
- Infinite scroll on the Project page now loads images correctly when scrolling down.
- Fixed intermittent authentication error for consumer login.
- Order cancellation emails now display the order date and time in the studio’s time zone.
- Paid digital images can now be downloaded without receiving a 400 error.
- Added some billing errors on the Payment page (instead of failing silently).
- The phone number field in Send Special Broadcast/Link is now active during allowed hours.
- Buttons are now added to broadcast text correctly after clicking Add Button.
- Studio copies of order confirmation emails are now sent correctly, with empty emails removed.
- The Cart now shows the correct subtotal when no products are added.
- Coupon usage counts now update correctly, and maximum usage limits are enforced.
- Project creation now shows the correct domain prefix in the URL.
- Selecting the “Build your Own Package” option on the Package Details page now works immediately on the first click.
- Price Lists page now supports scrolling when all lists cannot fit on one page.
October 20, 2025
Updates
hhschools orders with autopost service now flag certain images as group, enabling automatic group image assignment. This is similar to how direct post from hhschools works now.
Known Issues
- In rare occasions the Order Fulfillment report is mising the ‘.csv’ extension. The workaround is to add the ‘.csv’ extension to the file before importing into hhschools.
October 17, 2025
Updates
- Added tools for H&H staff to copy price lists and campaigns across accounts
- Improved process for verifying requests for a marketing phone number
- Made several improvements to better manage the imago-fulfilled catalog
Fixes
- Fixed linking a new email captured at login to the images accessed by their passcode to support [:GalleryPreview:] in marketing email
Known Issues
- Time format in marketing area shows 24hr clock
- Participants page shows “[participant] to be photographed…” even if after picture day
- Send Special Broadcast/Link is blocking text message option at certain times even though during allowed hours
October 9, 2025
Updates
- Improved package option selection experience
- Updated organizations page to sort by name by default
- Updated the downloads page to display purchased backgrounds in addition to the free ones
- Removed the placeholder text from search field
- Added warning message for duplicate questions
- Added cart validation for retouch and digital download selection
- User is now redirected to categories page after downloading free product
- Automatically save broadcast and remain on editor page after “Send Test”
- Added shipping info to the invoice
- Added auto-complete to data field dropdown in form section
- Refined statistics display for assistant role
- Added image slider to downloads page on mobile display
- Small UI updates to free product pages
- Auto-expand a la carte product when adding new product
- Negative profit is displayed in red instead of black to better stand out
- Timeline dates are updated following image upload w/o refresh
Fixes
- Fixed intermittent 404 error when linking new login to account
- Show percentage amount used for charges and tax
- Purchased download now available via link in confirmation email
- Added missing card expired message to payment page
- Added missing incorrect CVV message on autofill
- Added missing apt or suite info to shipping address block
- Refund now shows processed date, not order creation date
- Fixed payment page to accept auto filled information (CVV) for payment
- Updated payment page to prevent duplicate orders when using back button and reattempting
- Corrected tax calculation for partial refund
- Added image purchased in a package with a Download so it’s available on the downloads page
- Fixed bug so actual email address is displayed on unsubscribe page
- Fixed caching issue when creating account
- Prevented repeated “Apply to All Images” clicks on watermark page
- Fixed the image share link in the email sent
- Download link in confirmation email updated to direct users to downloads page
- Cleaned up text wrapping in BYO options
- Fixed occasional payment page error when checking order placement
- Updated logic to allow checkout if consumer charge succeeds, even when studio portion fails.
- Corrected processing fee amount for refunds in accounting report
- Updated logic to handle bigger load for marketing email requests
- Added error message when uploading unsupported files to the media library
Known Issues
- Customers can edit their cart to remove required package if they are shopping across 2 tabs at the same time.
- Certain imago-fulfilled categories are still visible to the consumer even if no products in that category are offered.
- Coupon usage count is not updating to show accurate usage.
- Send special broadcast text not allowed in some instanced during appropriate hours.
- The view as customer link is not working. The workaround is to click the view project button and login as the customer.
- Marketing contacts that are converted offline (not using link in email/text) are shown as “scheduled” in the campaign table. They should not be sent, but this number is confusing as to why a certain number of scheduled emails/texts are not sent.
September 25, 2025
Updates
- Improved system logging to help our support team better track and resolve issues quickly.
- Added check to prevent duplicate form questions to ensure reports are clear and accurate.
- Made it easier to add students by allowing the continue button to automatically include them.
- Added free products from imago-fulfilled catalog to customer shopping experience
- Added loading indicators to buttons so you know when your download or payment is processing.
Fixes
- Fixed a scenario that prevented knocked out images from being autoposted.
- Removed the hint text from project the search field on the organizations page to reduce confusion.
- Improved the image comparison feature on desktop so it shows the selected photo alongside another relevant one.
- Resolved an issue where a preset saved with marketing turned off could not be switched to on in the preset.
- Corrected spelling errors in several messages to improve clarity.
Known Issues
- An unidentified scenario where certain marketing broadcasts aren’t being sent out on date expected. The workaround is to use the send special broadcast feature to send out a broadcast.
September 23, 2025
Updates
- Added the ability to submit a remake for an imago-fulfilled order.
- Enhanced the Accounting Report to include a Payout tab to make it easier to match up the deposits in your account.
- Added a check on the payment page to prevent checkout if consumer is changing order from 2 different tabs at the same time.
- Updated the ‘number of orders’ column header in the accounting report to ‘number of transactions’ to more accurately describe orders and refunds.
- Add a message when a customer tries to order retouching for a download to avoid confusion.
- Updated project campaigns so broadcasts are sorted by date
- Updated reports to show times that align with studio time zone instead of UTC.
- Updated categories page to hide a product category if there are no relevant products available.
Fixes
- Fixed an issue so the watermark now appears in gallery preview images in emails.
- Fixed an issue that caused the WebOrder column to not automatically map in hhschools.
- Fixed an issue where partial refund would whole dollar amounts.
- Fixed an issue where you couldn’t add a new form question after deleting one.
- Fixed an issue so that after buying a photo with an individual access code so the download link works.
- Fixed an issue that caused cc card number and cvv fields to not fully load and prevented check out without errors.
- Fixed an issue where reports showed the incorrect date range even though the contents were for the correct period.
- Added check to prevent checkout if no subjects are found in the order to avoid failed orders and confusion during checkout.
- Fixed an issue where an apostrophe was not allowed in city fields on account registration step 3.
- Fixed the date picker in registration step 3 so it no longer overlaps the browser when expanded.
- Fixed issue where Access Code Message Window did not adjust for a long message.
Known Issues
- If charging for backgrounds, the background purchased by the customer is not appearing on the list of backgrounds to use on the downloads page. The workaround solution is to temporarily mark the background as free and download the image, then make the background chargeable again.
- If your marketing is set to begin before the project is published, broadcasts will not be sent out. The workaround is to either change the publish date before uploading prospects or change the broadcast trigger to use publish date instead of date person added.
- The project timeline is not automatically updating once images are uploaded to start a sale. The workaround solution is to refresh the page.
September 18, 2025
Fixes
- Added logic to prevent checkout before adding a participant to the order.
September 15, 2025
Fixes
- Adjusted validation to allow a new customer to enter their business website on step 3 when opening a new account.
September 12, 2025
Updates
- The Order Details page was updated to show the order date in the photographer’s configured timezone.
- The dashboard statistics and sales+marketing graph was updated to included today’s activity and refresh every 15 minutes.
- Added logic to stop trying to create an order after 15 minutes.
- A section was added to the order details page to contain remake information, displaying the history/track of made remakes, if any.
- Adjusted project name visibility and font size on various access my event pages to improve design and increase space for shopping options.
- The UI on Step 3 of the studio registration process was updated to include additional information commonly requested during manual review of merchant app.
- Estimated dates on the timeline were made bold to reduce confusion when looking at the timeline.
Fixes
- Updated logic to allow canceling of studio-fulfilled orders the same day it’s placed and imago-fulfilled orders within the same hour.
- On the Project Details page, if a custom Access Code Message was added, it was displayed in the popup that appeared on the Project Login page (consumer side) when the user clicked “Can’t find your access code? Let us help.”
- The payment process was updated so that if a consumer payment had already been successfully processed, it was not charged again during retries when the studio payment failed.
- A bug that prevented the sale end date from being changed in the sale details after the expiration date was fixed.
- The way the Accounting Report was generated was adjusted to properly handle various specific Cancel/Refund transactions.
- Added logic for cancel of an Imago-fulfilled order so the message “Cancel is not possible after 1 hour” is displayed correctly.
- The price on the quotable prints in the Imago fulfilled catalog was updated from $1.61 to $2.60 to account for the mount that is included.
- The following options were removed from question data type: Background, Packages, Pose, Style; since these pose options required special logic that is managed in the price list options page.
September 8, 2025
Fixes
- Fixed an issue that caused accounting report to show $0.00 for cc processing fee instead of correct amount.
September 3, 2025
Fixes
- Updated form resequencer to prevent dragging questions to the bottom of the list to overwrite First/Last Name fields
- Fixed an issue where downloads from Imago-fulfilled price lists weren’t immediately available after purchase.
September 2, 2025
Fixes
- Fixed an issue where some older orders with missing info caused the order fulfillment report to not be created.
August 28, 2025
Fixes
- Extended the maximum characters allowed for an order fulfillment report from 100 to 250.
- An issue that prevented the prompt for the Email field to notify consumers when a sale began before the project was published was fixed.
- The issue that caused an incorrect Ship From State for Imago-fulfilled orders was resolved.
- Logic was added to prevent price list changes made by the photographer from affecting the cart of any consumers actively shopping at the time the change was made.
- The “Sale Has Not Started” prompt was removed when the project was in late presale, and images had not been uploaded yet.
- Multiple clicks on the Create button were disabled to prevent creating multiple copies of a promotion, broadcast, price list, project preset, or project.
- Multiple clicks on Cancel/Refund buttons in an order were disabled to prevent duplicate refunds.
August 21, 2025
Updates
- Added a column to the accounting report to show the credit card processing fee for each order.
- Updated report status message to show “Request Failed – Try Again” if imago is unable to create the report.
- Added cancel and refund for imago-fulfilled orders.
- Added logic to allow studio to cancel an imago-fulfilled order within 1 hour of it being placed.
- Added logic to support allow a negative additional charge (automatically apply discount).
- Print buttons were removed from the desktop confirmation page for a cleaner UI.
Fixes
- Updated responsiveness logic to better display confirmation messages like “Thank you for Your Order” across different screen resolutions.
- Validation messages for refund/cancel actions were cleaned up to remove redundant wording.
- Clarified the message that appears when canceling orders older than 1 hour.
- Updated confirmation emails to include studio names and properly formatted currency values.
- Fixed issue that caused multiple confirmation emails for a single report request.
- Corrected refund confirmation emails to correctly showed the staff member’s name in the “Special Instructions” section.
- Clarified the message that appears and logic used when trying to refunds an order older than 120 days.
- Updated the refund confirmation popups to calculate and include the full amount including appropriate amount of sales tax.
- Added a column for the partial refund special instructions to the order fulfillment report.
- Added logic to show partial refunds and cancelled orders as separate rows in the accounting report.
- Updated accounting reports to correctly show the fees when the studio needs to pay for some of the order.
- Improved image quality of crop previews across different screen resolutions.
Known Issues
- Orders could not be canceled on the same day they were placed. The current workaround was to wait 24 hours and try again.
August 15, 2025
Fixes
- Increased the time allowed for creating a report to 15 minutes before it times out.
August 13, 2025
Fixes
- Fixed an issue where form answers for multiple people in a single order were incorrectly duplicated in the fulfillment report.
August 11, 2025
Fixes
- Increased the time allowed for creating a report to 5 minutes before it times out.
August 8, 2025
Updates
- Added customer shopping experience to order from imago-fulfilled price list.
- Changed the size of the favicon and studio name for consumers.
- Added the ability to process full and partial refunds.
- Updated the Project Marketing Details table.
- Adjusted how sales dates are handled when a picture is uploaded before the picture date in Journey A projects.
- The delivery page is skipped if there are no delivery options or only one option that doesn’t need a shipping address.
- Made changes to allow you to set your own delivery option labels.
- Made footer elements more visible.
- Made the “three dots” darker and bolder on the project page (in Timeline).
- Adjusted the studio logo size in marketing emails.
- Added logic to allow changes to the sale end date even when the sale start date was in the past.
- Added military states (AA, AE, AP) in the state dropdown on the Imago delivery page.
Fixes
- Fixed an issue where the background block could not be deleted in the Imago price list.
- Addressed styling differences between content in the WYSIWYG editor and received emails for broadcasts.
July 28, 2025
Fixes
- Fixed an issue preventing the change of a price list for an active sale on a journey B project.
June 18, 2025
Updates
- Project login: Added the missing “Have Another Access Code?” link on the Access page.
- Keyboard and Calendar: Added logic to hide the keyboard automatically when the calendar is opened.
- Default Images: We added branding color as default cover images for organizations and projects.
- Collapsible Sections: Added logic to collapse sections and price list options that are not being used.
- Confirmation Pop-ups: We added confirmation pop-ups for actions like accessing CSV files.
- Project Creation: We made several improvements to the project creation process, including better alignment and error handling.
- Price Lists: We made various updates to price lists, including copy/delete options and visibility controls.
- Price Lists: We expanded package details by default after adding a new package.
- QR Codes: We added logic to name QR code files by the organization or project they link to.
- Registration: We prevented multiple clicks on the submit button during account registration.
- Consumer View: Update logic so projects show on access my event if the project is published, even if sales hadn’t started.
- Media Library: We added validation for a maximum image count of 500.
Fixes
- Fixed an issue where resubmitting an order with a removed product caused an error.
- Resolved an issue where instant digital downloads couldn’t be downloaded via the “Download All” button.
- Fixed a bug where cached studio info was sent during account signup if the first attempt failed.
- Fixed layout issues on the Dashboard and Orders pages when event names were very long.
- Allowed the use of the special character ` in the Form Question field.
- Fixed an issue where users couldn’t choose the same package for different photos.
- Fixed missing styles for the greeting on the access my event page.
- Fixed an issue where no error message appeared after clicking “Continue” without adding a participant on the Participants page.
- Fixed the size of images in the Main Gallery.
- Resolved issues where elements from the Organization Details section were displayed in the Projects table on Safari.
- Fixed alignment issues in the Form Questions block on Safari.
- Ensured the filtering dropdown in Presets was not cut off.
- Fixed time zone display issues in the Timeline.
- Collapsed the “Create button” block by default in the WYSIWYG Editor.
- Renamed the hhschools data field to Data Type in the price list.